V5 debacle
Posted: Fri Dec 06, 2013 7:46 pm
Just thought I would give a brief insight into how something can go wrong. My latest 850 project was coming to completion so I set about getting the V5 issued, quick chat with bill [59 register] all paperwork and photos etc done and sent, V5 arrives within a week,, joy !!, NOT, wrong reg number, 5534 FM, instead of 5534 FH, return to swansea for their mistake to be put right, 2 weeks later V5 arrives back, 5534 FH correct, chassis number typed wrong prefix s is a 5, return to Swansea for their mistake to be put right, 2 weeks later V5 arrives back, get car mot"d and go to tax it, " that is just £140 please" says mr post office operative, yep, historic on the V5, PLG on computer system, phone call to Swansea, many apologies and suggest send V5, MOT and insurance to have the taxation class changed and a tax disc issued all at one go. 4 weeks later nothing, phone call, much hot potato and book passing much wasting my fecking time 
, and finally they admit to loosing my insurance doc and mot !!!!!!!!!!!!, send duplicates to a specific person at Swansea . This week takes the biscuit, V5 arrives Monday [ all correct] my "lost" ORIGINAL mot arrives on tues in a hand written envelope 
with a second class stamp, as does my"lost" ORIGINAL insurance document in another envelope, pre-paid, but hand written , today, a tax disc in a dvla envelope.
It doesn't end there, my boss took a phone call on my behalf at work, and was told my copy mot and copy insurance document are on their way back, and don't worry if they are not in the same envelope
, totally bloody mental, that message was from a Geordie called Geoff !!!!!! . Anyhow, all ok now, V5,TAX AND MOT, the car is complete, what a relief, have to say the only part that went well was bill"s [59 register] work, it seems to me that ,as with most things, the red tape has got in one huge knot and it wont be long until a legitimate v5 application gets lost forever and consequently a car lost , i would love to see how close the dvla computer is to meltdown, i suspect next week probably
as a footnote, the staff, apart from the twit who would not admit they had lost my documents, i dealt with at dvla were really really good, i got them ringing me back, and got direct lines to deal with one person, i think its fair to say their hands are tied by the powers above them, using the red tape left over from the knot i referred to,
, and finally they admit to loosing my insurance doc and mot !!!!!!!!!!!!, send duplicates to a specific person at Swansea . This week takes the biscuit, V5 arrives Monday [ all correct] my "lost" ORIGINAL mot arrives on tues in a hand written envelope with a second class stamp, as does my"lost" ORIGINAL insurance document in another envelope, pre-paid, but hand written , today, a tax disc in a dvla envelope. It doesn't end there, my boss took a phone call on my behalf at work, and was told my copy mot and copy insurance document are on their way back, and don't worry if they are not in the same envelope
, totally bloody mental, that message was from a Geordie called Geoff !!!!!! . Anyhow, all ok now, V5,TAX AND MOT, the car is complete, what a relief, have to say the only part that went well was bill"s [59 register] work, it seems to me that ,as with most things, the red tape has got in one huge knot and it wont be long until a legitimate v5 application gets lost forever and consequently a car lost , i would love to see how close the dvla computer is to meltdown, i suspect next week probably as a footnote, the staff, apart from the twit who would not admit they had lost my documents, i dealt with at dvla were really really good, i got them ringing me back, and got direct lines to deal with one person, i think its fair to say their hands are tied by the powers above them, using the red tape left over from the knot i referred to,
