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 Post subject: Re: Mini Spares
PostPosted: Tue May 07, 2019 9:14 pm 
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Joined: Sat Dec 27, 2014 2:41 pm
Posts: 935
Mine was an internet order,I usually use minispares midlands branch but needed something they don’t stock and didn’t want to order in, so I purchased on website.


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 Post subject: Re: Mini Spares
PostPosted: Wed May 08, 2019 6:20 am 
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Joined: Sun Feb 19, 2012 12:11 pm
Posts: 190
I had also to whait a little, but my delivery arroved last friday. Everything in order. Things like that can happen. I am Happy for the Service.
This is the first time in many years, so no problem for me.


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 Post subject: Re: Mini Spares
PostPosted: Wed May 08, 2019 8:21 am 
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Joined: Thu Jun 24, 2010 11:30 am
Posts: 12523
Location: In the Village.
The impact of the IT meltdown as MS can not be under estimated. It has caused them huge problems, but rest assured they are working very hard to get things up & running again. I am sure Rich won't thank me for it, but if you need something fast, give MS North a ring & order over the phone. 01423 881 800

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Mark F
I am not a number, but you can get me on 0800-555-555
(John, This is a JOKE Telephone number, it doesn't work)


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 Post subject: Re: Mini Spares
PostPosted: Wed May 08, 2019 8:42 am 
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Joined: Thu Jun 24, 2010 3:26 pm
Posts: 3666
Location: 't Gooi the Netherlands
:P Via the mail Gavin King was very helpful and did reply very fast on my questions ;)
Did get an mail this morning (08-05-19) my item is beeing sent within a vew days.

So everything is going oké now.

Kees.

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DOWNTON Mini is what I like a lot.
Downton Sport40 2000 replica. NOW FOR SALE !
Mini 1000 Super de Luxe Mk3 1974 for Downtoning it.
Collecting 60th wooden steeringwheels.


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 Post subject: Re: Mini Spares
PostPosted: Wed May 08, 2019 1:58 pm 
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Joined: Tue Feb 18, 2014 5:44 am
Posts: 979
Location: Durham, NC USA
As stated by several above, the MS IT problem has hit them hard. It took me two weeks to receive the internet order I placed for gearbox related parts. Fortunately I was not in a hurry. They did their best to keep me advised of the situation as I waited. Hopefully it will all be resolved soon.

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Doug L.


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 Post subject: Re: Mini Spares
PostPosted: Mon May 13, 2019 11:00 pm 
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Joined: Mon Nov 05, 2018 1:18 am
Posts: 53
Location: Seattle, WA, USA
Just received order 3 weeks after placement. This is a small order that normally would have taken less than a week. I had to place 2 calls to get past critical steps in the process to ship. Both times, my order advanced immediately upon speaking with someone, which makes me wonder what would have happened if I hadn't called and why I waited as long as I did.

I think I've been very patient, but I have more parts to get for my restoration and I'm uncertain if I should order anything until MiniSpares advises they have fixed their problem. Maybe they could put a little blurb on their homepage or send out an email saying something like "We're sorry for the shipping delays caused by our recent computer failures, but we'd like to let everyone know we're now up and running and shipping queue's are back to normal" or "We're sorry for the shipping delays caused by our recent computer failures, but we'd like to let everyone know we have a manual system in place that ensures your order will not be delayed". I'm very hesitant to put in an Internet order otherwise; one that may sit unless I chase it.

To their credit, they have a great website, great selection, great pricing, great packaging skills, great expertise and great people manning the phones, just please keep customers apprised of the situation so we're not totally in the dark.


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 Post subject: Re: Mini Spares
PostPosted: Tue May 14, 2019 4:07 am 
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Joined: Wed Dec 31, 2014 6:10 pm
Posts: 37
Location: Tacoma, WA USA
Approaching 4 weeks on my order with only one response to five email inquiries. A simple nod in my direction and a ‘we’re working on it’ is all I need. Perhaps someone from Mini Spares will read this post and respond ‘cause they sure ain’t reading the emails that I’ve sent!


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 Post subject: Re: Mini Spares
PostPosted: Tue May 14, 2019 7:03 am 
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Joined: Thu Jun 24, 2010 6:35 pm
Posts: 4659
Location: UK
Having spoke to Rich yesterday afternoon, as Mark said earlier, you cannot underestimate the problems that MiniSpares have been having and the hours spent sorting the issues. His comment is ‘it’s hell on earth’.

Fingers crossed it is getting there and they are working as hard as possible to resolve the problems.

Frustrating for all, both employees and customers.

I personally would still prefer to deal with MiniSpares than either of the other two big Mini Spares specialists.


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 Post subject: Re: Mini Spares
PostPosted: Tue May 14, 2019 8:33 am 
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Joined: Thu Jun 24, 2010 11:30 am
Posts: 12523
Location: In the Village.
Many of the staff are working 12 hour PLUS days, 6 days a week to try & keep up. Last thing I heard was that attempts to solve issues had not helped.

I am not a spokesperson for Minispares, but personally I would currently not rely on email or orders placed over the internet. If you are waiting for stuff RING them, you are far more likely to get a solution than relying on the other two methods of contact.

I do also agree that it would be helpful if they tried to make their customers aware that they are suffering ongoing IT problems. Trying to pretend that there is nothing wrong will only loose them customers at this tricky time.

For what it is worth, I have used Minispares for 30 years & have always been very happy with the service they offer, I reckon the least I can do is stick with them through what must be ab absolutely terrible time for everyone who works there.

The only other thing I would say is that it IS NOT the fault of the person who answers the phone! Calling them a C*NT or questioning their parentage does not help anyone.

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Mark F
I am not a number, but you can get me on 0800-555-555
(John, This is a JOKE Telephone number, it doesn't work)


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 Post subject: Re: Mini Spares
PostPosted: Tue May 14, 2019 9:31 am 
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Joined: Mon Apr 04, 2016 1:28 pm
Posts: 57
I ordered parts over the phone and got them delivered to the guy who is working on my mini but I put the wrong house number on it, 51 instead of 51a. The people at 51 didn't recognise my name so it was sent back.

I contacted Rich and he said the parcel would be sent back to them and he'd send it out again. My fault, not minispares but probably all they need with all this going on!!

Hopefully they get sorted soon, I've found the service from them to be excellent. Working in IT, I know all too well the problems that companies can face when stuff like this happens.


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